WHEN WILL MY ORDER ARRIVE?
Since the marjoirty of our products are handmade to order, and orders are constantly coming in from around the world, it usually takes 5-10 business days from the time an order is place until it is crafted, inspected, packaged, and shipped out. Shipping time once it leaves our facility will vary depending on the method you chose during checkout.
HOW CAN I CHECK MY ORDER PROGRESS?
Once you check out, our web page will send you a confirmation email and account information. You will be able to log into your account at any point to check out the status of your order. AWAITING FULFILLMENT means we received your order into our system, we will print it out and manufacture the order. SHIPPED of course means it is out the door and on its way to you. Once shipped, you will also receive another email with a tracking number so you can track the shipment.
DO YOU SHIP INTERNATIONALLY?
Yes, we have a built in shipping calculator for international orders. NOTE: The affordable USPS First Class Shipping is not trackable outside the US and may take 2-4 weeks for delivery.
WHAT SIZE DO I ORDER?
Follow the measuring instructions on the bracelet page. We do all of our orders based off of your tight measured wrist size NOT based off of overall bracelet length. A few seconds to measure makes all the difference in getting a perfect fit. NOTE: Any standard size/color bracelet can be exchanged for a different size (assuming it is still new and unused). Any custom colored or sized products will require up to a 30% restocking fee to exchange so make sure you measure your wrist correctly!
HOW WILL IT FIT ME?
Through hundreds of test fittings we have tried to accomodate the perfect fit. This means it will be loose enough to slide over your wrist bone and have a little play and breathing room, but not to the point that it is snug or tight. If you like things snug and stuck in place, you may opt for a custom size -0.25" smaller. If you prefer extra loose with lots of play to spin around your arm, opt for a custom +0.25"-0.5" larger.
WHAT IF I AM BETWEEN SIZES?
Most people would prefer to size up, but if you like a tight fit that will not slide on your arm, you may choose to size down.
HOW DO I SPECIFY THE CUSTOM TEXT FOR MY NAMEPLATE?
Include what you want it to say in the comments at the end of your order process. If you forget to include it or do not see the comments section, there, feel free to email it to us at Orders@WazooSurvivalGear.com.
WILL THE FISH HOOK OR NEEDLE POKE ME?
Not during normal wear. Once you unravel it, you are on your own. The needle and fish hook are sharp, so be careful! And for the sake of covering WARNINGS: DO NOT put any of the pieces in your mouth because you might choke on them or get hooked in the cheek. DO NOT not tie knots around your neck because that would deprive you of air you need to stay alive.
DO YOU NEED GEAR TESTERS OR REVIEWERS?
Yes. We offer special deals to reviewers. If you have a YouTube channel, blog, or other form of gear reviewing or testing venue, then contact us for details.
WHAT DO I DO IF MY BRACELET/KEYCHAIN GETS DIRTY?
Throw it in the washing machine with your clothes next time you do laundry (do not put in the dryer though, just let it air dry). Make sure you take off ranger bands and other accessories or you may lose them in the wash. Another option is to wear it swimming. The chlorine cleans it pretty well, but will eventually start to fade the colors of the paracord.
ARE THESE PRODUCTS APPROPRIATE FOR SMALL CHILDREN?
It depends how small. If they try to eat it, then No. If they are competent enough to use it properly then there should not be any issues. They make great gifts for cub scouts and boy scouts but do keep in mind that some products include a razor sharp ceramic blade!
HAVE MORE QUESTIONS?